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Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about CalScale — from how it works to how to use it safely and effectively.

About CalScale

Application & Results

Safety & Precautions

Ingredients & Formulation

Buying & Shipping

Storage & Shelf Life

How should I apply CalScale for best results?

Use CalScale on clean, dry skin — ideally after bathing when your skin is most receptive to moisture. Massage a thin layer onto rough or flaky areas until fully absorbed. Shake the tube well before each use to activate the ingredients evenly.

Application & Results

How should I store CalScale?

Store CalScale in a cool, dry place below 30°C, away from direct sunlight, heat, or humidity. Avoid storing it in the bathroom or leaving it in a hot car, as this may affect the formula's consistency. Keep the tube sealed tightly and out of reach of children.

Storage & Shelf Life

Is CalScale safe to use during pregnancy or while breastfeeding?

CalScale is generally considered safe for use during pregnancy and breastfeeding. Its ingredients — Urea and Lactic Acid — are commonly used in topical skincare and not known to cause harm when applied to the skin. However, avoid applying the product directly to the chest area during breastfeeding, and consult your healthcare provider if you have specific concerns.

Safety & Precautions

What is CalScale and what does it do?

CalScale is a science-backed moisturiser formulated with 10% Urea and 5% Lactic Acid — ingredients known for their ability to hydrate, smooth, and soften dry, rough, or scaly skin. It helps restore the skin’s natural moisture balance and improve texture with daily use, without leaving a greasy residue.

About CalScale

What is Urea, and is it safe?

Urea is a naturally occurring compound found in the skin that helps maintain moisture and softness. In CalScale, it's included at 10% concentration for optimal hydration and gentle exfoliation. Recognised by the World Health Organization as an Essential Medicine, Urea is safe, effective, and non-toxic when used topically.

Ingredients & Formulation

Where can I buy CalScale?

CalScale is available at CalScale and Chemist Warehouse websites nationwide, as well as selected independent pharmacies across Australia. Visit our Stockists page to find a retailer near you or to shop online.

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Buying & Shipping

Can I layer CalScale with other skincare or prescribed creams?

Yes. CalScale can complement most products. If you're using medicated or active treatments, apply those first, allow them to absorb, then use CalScale to lock in moisture. Avoid combining immediately with exfoliating acids or retinoids to prevent sensitivity.

Application & Results

Do you ship internationally?

Yes, CalScale ships internationally. You can place orders from anywhere in the world, and we'll deliver straight to your doorstep. International shipping rates and delivery times will appear at checkout, depending on your country.

Buying & Shipping

Is CalScale vegan and cruelty-free?

Yes. CalScale is vegan and not tested on animals. All ingredients are ethically sourced and developed under Australian manufacturing standards, ensuring both safety and integrity.

Ingredients & Formulation

What is the shelf life of CalScale?

CalScale has a shelf life of 12 months after opening. Check the expiry date printed on the packaging before use, and discard if it has passed its expiration to ensure maximum effectiveness and safety.

Storage & Shelf Life

What should I do if I accidentally swallow CalScale?

CalScale is for external use only. Its ingredients are considered non-toxic in small amounts, but if a significant quantity is ingested or if any unusual symptoms occur, contact a doctor immediately for advice.

Safety & Precautions

Why does CalScale feel lighter than other creams?

CalScale's lightweight texture allows for quick, even absorption while still delivering deep hydration. Its low-viscosity formula spreads easily and leaves the skin smooth and comfortable — ideal for daily use on hands, feet, elbows, and legs.

About CalScale

Can CalScale be used long-term?

Yes. CalScale is suitable for long-term, daily use to help maintain healthy, hydrated skin. With regular application, it supports the skin barrier and helps prevent recurring dryness or flakiness over time.

Application & Results

Can I use CalScale on sunburnt skin?

It is not recommended for application on sunburned skin. If irritation or stinging occurs, discontinue use immediately, rinse the area with water, and, if you wish to continue, reintroduce the product every second day, commencing on a small test area only.

Safety & Precautions

Is it safe to travel with CalScale?

Yes — CalScale is travel-safe and leak-resistant when tightly closed. Keep it in your carry-on or checked luggage below 30°C and avoid prolonged exposure to direct sunlight or heat inside vehicles or luggage compartments.

Storage & Shelf Life

What does "keratolytic" mean?

"Keratolytic" refers to an ingredient that breaks down keratin, the protein that causes rough, scaly buildup on the skin's surface. This action helps remove dead cells, smooth texture, and improve skin renewal — leaving skin softer and more supple. CalScale contains keratolytic ingredients (Urea and Lactic Acid), which is why it helps improve the appearance of rough, flaky, or scaly skin.

Ingredients & Formulation

What is your return policy?

We accept returns on unopened and unused products within 30 days of purchase. If your product arrives damaged or defective, contact us for a replacement or refund. Full details can be found on our Returns Policy page.

Read Our Returns Policy

Buying & Shipping

What makes CalScale different from other moisturisers?

Most moisturisers only hydrate the surface. CalScale combines clinical-strength levels of Urea and Lactic Acid to draw in moisture and gently exfoliate dry, dead skin cells — helping improve roughness, flakiness, and tightness over time.

About CalScale

Can children use CalScale?

CalScale is suitable for most ages, but as a precaution, parents should consult a paediatrician before use on children under 2 years old or on broken or irritated skin. For older children with dry or rough skin, apply sparingly and monitor for sensitivity. Always patch test before regular use.

Safety & Precautions

Does CalScale contain fragrance or dyes?

No. CalScale is fragrance-free, dye-free, and formulated without parabens or sulfates, making it suitable for sensitive and eczema-prone skin. It delivers clean, clinical-grade hydration without unnecessary additives or irritants.

Ingredients & Formulation

Is CalScale suitable for sensitive or eczema-prone skin?

Yes. CalScale is fragrance-free and made without harsh additives, making it suitable for most sensitive or eczema-prone skin types. It supports skin hydration and comfort without irritation. A mild tingling may occur when first applied — always patch test before regular use. Discontinue use if irritation occurs

About CalScale

When is the best time to apply CalScale?

CalScale can be used morning or night, depending on your routine. For best absorption, apply after showering or before bedtime so the active ingredients can work while your skin naturally regenerates overnight.

Application & Results

Are there any medication or product interactions?

CalScale may increase skin absorption of certain topical medications. Avoid using it at the same time as products containing 5-fluorouracil (Efudix) or dithranol, and apply separately from strong corticosteroid creams to prevent increased penetration. Always check with your healthcare professional if you're using prescribed topical treatments.

Safety & Precautions

Can I use CalScale on my face?

CalScale can be used on the face, but apply sparingly and avoid the eye area. Because it contains Lactic Acid, start by using it every other day. It can help smooth and soften dry, flaky skin on the face, leaving it more hydrated and comfortable.

About CalScale

What should I expect when starting to use CalScale?

A mild tingling sensation may occur, especially on rough or cracked areas — this is normal and temporary. Within the first few days, skin often feels smoother to the touch as Urea and Lactic Acid begin to restore hydration and balance.

Application & Results

How soon will I notice results?

Most users notice visible improvement in 7–14 days with regular use. Skin becomes softer, smoother, and more hydrated as the formula restores its natural moisture and reduces the appearance of dryness or flakiness.

About CalScale